Privacy Policy

Privacy Policy


Posted by Jan Lawrence

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This privacy policy sets out how Equilibrium Associates Limited uses and protects any information that you give Equilibrium Associates Limited when you use this website.

Equilibrium Associates Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Equilibrium Associates Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 January 2012.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address,
  • address and postcode
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The following are the cookies currently running on our website:

Google Analytics – this logs the time that you’re on our site and what you look at and we use it so we can make our site better, including adding more relevant content and making it easier to use. It’s there for you as much as we use it for ourselves.

YouTube.com – this is used to show YouTube videos and track where a video has been played. If this cookie can’t run, there’s no way to watch videos on our website.

Vimeo.com – this is used to show Vimeo videos and track where a video has been played. We don’t use this much, but it’s just like YouTube. No cookie, no video.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What about the EU Cookie Law and Equilibrium Associates Limited?

As we’re not using any third party cookies to serve up behavioural ads that would take you elsewhere, we don’t believe we should be showing a pop up to ask if you accept our use of cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

Equilibrium Associates Limited In Equilibrium 9 Phoenix Lane, Dunfermline, Fife, KY12 9EB.

Emails

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to [email protected] for review.

Important Note: Problems Unsubscribing

Our database un-subscribing system will not recognise your email address if it is in the wrong case or there are extra spaces etc.   Please try to help us by doing the following:

  • Make sure the email you are trying to unsubscribe is exactly the same as the one you received the email to.
  • Check that there are no extra spaces in the email address you enter into our unsubscribe page.
  • Check that you have used lower/higher case exactly as it is in the email you received from us.

If, for some reason, you still have problems unsubscribing from our database simply send us an email and we will do it manually.

Privacy Policy Changes

This policy was updated on 13th November 2012

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