Assertive Communication at Work

In-House Training Courses > Assertive Communication at Work

This course enables participants to communicate assertively in the workplace and, in turn, enhance performance from an
individual, team and organisational perspective.

Why Assertiveness Training is so important

Assertive communication is essential for effective performance and wellbeing in the workplace. Activities such as giving and receiving feedback, performance management, and building relationships with internal and external customers are crucial to professional and personal success.

Assertive communication can be fundamental to improving people’s ability to work together, negotiate and achieve workable compromises straightforwardly. It enables individuals to communicate clearly and confidently, reducing conflict and creating a culture of open communication.

This course is engaging and includes a variety of practical exercises.

Key Benefits of attending this course

  • Increased confidence and more effective decision making
  • Improved influencing skills
  • Enhanced customer satisfaction through clear and confident communication
  • Problems solved through co-operation and communication
  • Individuals empowered to develop, identify and deliver the best solutions
  • Assertive behaviour can reduce stress and increase wellbeing
  • Communication becomes clearer and more concise, reducing misunderstandings and clarifying expectations both with customers and between colleagues

Who would benefit from attending this course?

Anyone who wants to improve their communication skills and their ability to influence others.

 

The course content and capacity can be customised for individuality and to ensure organisations’ specific learning criteria are met. Consultancy in assertive communication at work is also an option either as a standalone service or in conjunction with training.

Course Overview

  • The benefits of assertive communication
  • The importance of professional confidence and assertiveness in the workplace
  • How our belief systems influence our communication
  • Individual communication styles
  • The link between non-assertive behaviour and confidence
  • Understanding and meeting the needs of others
  • Analysis of individual strengths and weaknesses in communicating assertively
  • Distinguish between assertive, aggressive and passive behaviour
  • Assertion through verbal and non-verbal communication
  • Identification of individual strategies to improve communication
  • How to negotiate and reach a workable compromise
  • How to improve communication with internal and external customers

A testimonial for the Assertive Communication at Work Course:

"The course helped with managing my inner dialogue, and thinking about how to take a step back, and think about problems in a less emotional, more constructive way."

Related Training Courses

Mentoring Skills in the Workplace

A practical 1-day course which gives participants the opportunity to explore the role of a mentor within the workplace and practice the skills necessary to mentor successfully. The course is suitable for those considering taking on a mentoring role for the first time as well as those seeking to develop existing skills.

Read more

Motivating Yourself and Others

Suitable for all, this 1-day course can also be run for specific groups and tailored to particular workplace scenarios. It is designed to increase awareness of motivational techniques and is a revealing insight into people’s needs and drives, and ways in which we can develop them to the best advantage of the individual, the team and the organisation.

Read more

Managing and Developing Successful Teams

Using practical exercises, participants will gain the skills and knowledge to structure, measure and tune performance in their team environments. The need to manage team well-being is considered, along with approaches to accommodate this. Any supervisor, team leader or manager would benefit from attending this 1-day course.

Read more

Find out more

 

Please get in touch with us if you have any questions. 

We are always happy to talk about our courses and help you to work out the best match for your requirements.

WHAT OUR CUSTOMERS SAY

"The quality of the training has been fantastic and our employees are really engaging with the trainer and getting something out of it. Also In Equilibrium makes the whole process very easy to arrange."

— Employee Engagement & Wellbeing Officer, Sophie Holland
AGE UK
 
 

"We wanted to provide a course that taught useful and practical coping strategies that our members could put into place straight away. In Equilibrium’s experience showed us that they could provide this, and they tailored the course perfectly."

— The Association of Electoral Administrators
 
 
 
 

"In-Equilibrium recently presented Mental Health Awareness to Managers in all of our area offices. The training was really well received and all of the trainers were praised for their in-depth knowledge and understanding."

 

— Roger Bullivant Limited
 

"The training was very well received by staff who now all intend to implement the session’s practical tips and techniques into their existing roles. A large proportion of the staff rated the facilitator and their delivery as excellent and their only recommendation was for a further and longer session!"

— Leeds City College
 

Recent articles on our blog....

The word newsletter printed on white paper inserted into a selection of brightly coloured envelopes

Winter newsletter has tips to boost workplace wellbeing

The latest edition of our quarterly newsletter aims to boost workplace wellbeing with tips, resources and a story to warm your heart.
Read More
Photo of a colourful assortment of labelled files on shelves for resources for wellbeing at work newsletter

Some helpful resources for wellbeing at work

Our latest pick of external resources includes a compassion at work toolkit, annual work-related ill health statistics, a survey into workplace adjustments for disabled employees, and a report looking into supporting mental health and wellbeing in the workplace.
Read More
Blurred image of a suited male pointing at exclamation mark hologram for overcoming culture of false urgency tip

Tips for overcoming a culture of false urgency at work

For our latest wellbeing at work tip, we look at some signs that a culture of false urgency may exist followed by suggested tips to overcome it for individuals, managers and team leaders.
Read More
ineq-about-us-150x150

Our purpose is to provide training and consultancy services to enhance resilience, health and wellbeing in the workplace.

ineq-ethos-values-150x150

Differentiation is one of the most strategic and tactical activities in which companies most constantly engage

ineq-faqs-150x150

It's natural to have questions about training and how it fits with your organisation. Our FAQs can help you find out more.

ineq-case-studies-150x150

View case studies for some of the in-house training courses we have delivered to different types of organisations across the UK.