Home / Resources / Case Study : Coaching to Improve Working Relationships

Case Study : Coaching to Improve Working Relationships

Rob is a senior manager in a large corporate organisation. His line manager asked him to consider coaching because he was gaining a reputation for losing his temper. Rob had previously had problems with his heart and this was a worry to all. Both Rob and his manager felt stress was a key issue, but were unsure how to progress.

In our initial session, we used the HSE standards as a framework to identify the sources of Rob’s stress, i.e.

  • The Demands of people’s jobs
  • How much Control (or how much say) people have in the way they do their work
  • The Support provided by the organisation, line management and colleagues
  • Relationships at work, including promoting positive working, preventing/resolving conflict and dealing with unacceptable behaviour
  • The extent to which people understand their Role in the organisation & do not have conflicting roles
  • How organisational Change is managed and communicated

We quickly discovered that the problem was not the job itself, which was well defined and easily within Rob’s capabilities. His line manager was on his side, if not always pro-active. However, he was very frustrated at the way recent organisational change had impacted on his team. His inability to influence some critical aspects of this change had led to frustration which had spilled over into anger, so that relationships were being soured at all levels.

In the second session we identified what Rob could realistically expect to influence/control, and whether he could ‘let go’ of what he couldn’t influence. This ‘letting go’ proved to be Rob’s core challenge. He had high expectations of others, and couldn’t hide his disappointment when he believed they were less conscientious than he was. We spent another session understanding where these powerful expectations came from, and how Rob could choose different responses.

By the fourth session, Rob was seeing positive change. He had taken responsibility for the way he expressed his views and was using influencing styles that were paying dividends. On a practical level, he had asked for and received communication process changes that would support his team in doing their jobs. He was also putting a higher priority on his health, and began a weight control programme that eventually lost him 2 stone.

Recent articles on our blog....

A black and white keyboard with the word newsletter and an envelope image replacing the enter key

Spring 2024 newsletter includes a movement tip & other resources

May 28, 2024

The latest edition of our quarterly workplace wellbeing newsletter includes a movement tip for working hours and many other resources.

Read More →
A row of well thumbed cream coloured paper folders

Workplace wellbeing resources – some helpful recent additions

May 16, 2024

Our latest collection of external resources to help workplace wellbeing includes guidance and recommendations relating to a range of topics – autism employment, ensuring EDI is for everyone, information sharing in mental health emergencies at work, menopause in the workplace and women at work.

Read More →
Group of people working around a desk beside a cork board with coloured notes

Why we should focus on minimising employee illbeing to aid workplace wellbeing

May 16, 2024

This post begins with some research which concludes that efforts to improve wellbeing at work are directed too narrowly. It then goes on to highlight some courses that can help employers looking to minimise employee illbeing in the workplace. They present opportunities to explore strategies that can enhance a culture of psychological safety and trust.

Read More →

Testimonials

ineq-about-us-150x150

Our purpose is to provide training and consultancy services to enhance resilience, health and wellbeing in the workplace.

ineq-ethos-values-150x150

Differentiation is one of the most strategic and tactical activities in which companies most constantly engage

ineq-faqs-150x150

It's natural to have questions about training and how it fits with your organisation. Our FAQs can help you find out more.

ineq-case-studies-150x150

View case studies for some of the in-house training courses we have delivered to different types of organisations across the UK.