Case Study : Coaching to Manage Workload/Stress/Team

A senior civil servant was offered coaching to help him manage his workload and stress and also to improve his team management, a role that he was relatively new to. Through coaching he was able to identify and separate the different elements of work pressure (his own behaviour, the team and organisation) and concentrate his efforts where they were most likely to have effect. His delegation to his team improved, as did his ability to deliver tough messages about performance. He made changes to his lifestyle which improved his mental and physical health and enabled him to switch off and look at situations objectively. This also gave him greater confidence in communicating with senior management and he was able to make a sound business case for increased staffing.