Mental Health Awareness Training Case Study for the RAC

September 6, 2010
Posted by Jan Lawrence

RAC is headquartered in Birmingham with approximately 4,000 dedicated staff operating from four bases throughout the UK and provides motor-related services to both consumers and corporate clients. RAC offers vehicle and breakdown services through a nationwide, branded patrol force, focusing primarily on vehicle repair and recovery. In 2010, RAC’s patrol force of approximately 1,600 patrols attended to 2.5 million rescue breakdowns. In addition, RAC provides motor insurance broking services. RAC also offers a suite of legal and motor claims services, which provide both consumers and corporate customers with legal cover and advice as well as a range of claims management services.

“The Mental Health Awareness course was brilliant as was Angela; she is certainly a very knowledgeable lady and a very good trainer. Being a trainer myself I know how important it is to be confident in the delivery and have a great knowledge of your topic as there will always be someone that asks an awkward question. Angela was very good at both and able to answer all the questions we posed. We now have a greater understanding of all mental health issues and can hopefully make a difference in our company going forward. So please pass on our thanks to her, and I would certainly recommend this course to others.” 

RAC Fay McNicol – H&S Consultant