Home / Resources / Stress Management Training for Managers Case Study – Biffa Waste Services Ltd

Stress Management Training for Managers Case Study – Biffa Waste Services Ltd

Biffa Waste Services Ltd, one of the UK’s leading waste management companies, having recognised the importance of protecting the health, safety and welfare of its employees, finalised a company policy on managing stress at work.

The policy document stated that the management of stress was the responsibility of managers, the individual and the company itself. The detailed responsibilities of each of these stakeholders were clearly stated within the policy document. The overriding theme of the policy was to advocate a proactive approach that involved taking the initiative rather than waiting for a problem to arise.

The policy recognised that the management of stress was integral to the role of their line managers and supervisors. Managers were advised that stress should be recognised as a risk and that they should be alert to recognising hazards under the following broad categories:

  • Culture
  • Demands
  • Control
  • Relationships
  • Change
  • Role
  • Support

As part of the policy implementation the company approached In Equilibrium to run a pilot 1-day training course for managers called ‘Managers Managing Stress’. Course participants included: harassment and bullying counsellors; line managers; administration staff; Health + Safety; and the company Human Resources Director. Subsequent evaluation of this course was positive and the company determined that with relevant customisation this course would be suitable in supporting managers in meeting their responsibilities as stated in the policy document.

Before making a final decision the company asked In Equilibrium to provide an overview of the draft course for the directors of the company to approve before rolling it out to the rest of the management team. This 2nd session was also well received and agreement was reached with In Equilibrium to deliver a programme of Managers Managing Stress training course to all managers throughout the UK.

So far an estimated 150 managers have attended the Managers Managing Stress courses with collective course evaluations exceeding expectations. All delegates overwhelmingly agreed that the initiative was worthwhile, and applauded plans to create uniform awareness across the company.

Biffa’s HR Director has stated: ‘The course, which has been rolled out to all our Managers, has been extremely well received and has provided practical and helpful advice in tackling, managing and reducing stress in the workplace. Dot Gourlay’s presentation and interactive style supported by excellent documentation has made the course even more enjoyable.’

Recent articles on our blog....

A black and white keyboard with the word newsletter and an envelope image replacing the enter key

Spring 2024 newsletter includes a movement tip & other resources

May 28, 2024

The latest edition of our quarterly workplace wellbeing newsletter includes a movement tip for working hours and many other resources.

Read More →
A row of well thumbed cream coloured paper folders

Workplace wellbeing resources – some helpful recent additions

May 16, 2024

Our latest collection of external resources to help workplace wellbeing includes guidance and recommendations relating to a range of topics – autism employment, ensuring EDI is for everyone, information sharing in mental health emergencies at work, menopause in the workplace and women at work.

Read More →
Group of people working around a desk beside a cork board with coloured notes

Why we should focus on minimising employee illbeing to aid workplace wellbeing

May 16, 2024

This post begins with some research which concludes that efforts to improve wellbeing at work are directed too narrowly. It then goes on to highlight some courses that can help employers looking to minimise employee illbeing in the workplace. They present opportunities to explore strategies that can enhance a culture of psychological safety and trust.

Read More →

Testimonials

ineq-about-us-150x150

Our purpose is to provide training and consultancy services to enhance resilience, health and wellbeing in the workplace.

ineq-ethos-values-150x150

Differentiation is one of the most strategic and tactical activities in which companies most constantly engage

ineq-faqs-150x150

It's natural to have questions about training and how it fits with your organisation. Our FAQs can help you find out more.

ineq-case-studies-150x150

View case studies for some of the in-house training courses we have delivered to different types of organisations across the UK.