Open Courses Terms & Conditions


“In Equilibrium” means Equilibrium Associates Limited (registered company name).

“Customer” means any individual or Company who purchased training or attended training given by or on behalf of In Equilibrium.

“Delegate” means any individual who is to attend a training course and is either the customer itself or is nominated by the customer

Payment Options

We can accept Visa, Master-card credit cards and American Express.  We do not store any credit card details used for payment.  Fees are subject to VAT where applicable, which applies to all delegates attending UK courses. Course fees must be paid in full at the time of booking.  Courses will be charged at the price shown on the website at the time of booking. We reserve the right to change course fees without notice.

If you cancel 7 or more days before the event, we will provide a 100% refund of the fee.  No refunds are available for cancellations made less than 7 days before the event, or for no-shows.  Cancellation charges apply for all cancellations including those due to illness.  Cancellations must be received in writing via email to the email address and must contain the full booking details including organisation name, booking and delegate contact details.  If we are able to fill the space cancelled we will give a full refund.

If a delegate is unable to attend, it is acceptable for a substitute delegate from the same company to take their place, at no additional cost, the customer should advise the change of name in writing before the course takes place. A course booking is taken as firm once payment has been received from the client.

In the event of a course cancellation Equilibrium will not be responsible for any consequential loss of expense incurred by the delegates including any prepaid travel expenses or hotel costs.  In the event of the course not going ahead for any reason, In Equilibrium will inform you as soon as possible and we will refund you immediately on cancellation.


Normally these are made by the same method used for payment or as may be agreed.  The decision as to which course of action will be taken will be agreed between Equilibrium Associates Limited and the client to mutual satisfaction.


Equilibrium Associates Limited are covered by employer’s liability insurance.

Force Majeure

We are not liable for any delay or failure to fulfil any order due to events beyond our control.

Applicable Law / Courts of Jurisdiction


Retention of Title

Intellectual property remains the property of Equilibrium Associates Limited.

Data Protection
In Equilibrium may use your details to send you information about our further training courses. If you would prefer not to receive this information, please email us or tick the privacy box on the booking form.  Data provided on the booking form will not be passed onto any third party organisation.

Limitation Liability

We do not accept liability for the buyer’s actions or decisions based on the information, products or services provided. Liability, however arising, is limited to the replacement of goods supplied and paid for.  In Equilibrium shall not be liable to you for the following: indirect or consequential loss, loss of profit, loss of earnings and revenue, loss of time, anticipated savings or goodwill, this includes any travel or hotel expenses.  In any event the maximum liability to you for any claim arising (whether in contract, negligence, tort or otherwise) shall be limited to the applicable fee paid in respect of the course being the subject matter of the claim.  In Equilibrium shall not be liable for failure to perform its duties due to illness, death, accident and third party default or for any other reason outside of In Equilibrium’s reasonable control.


In Equilibrium Training Material: All rights are reserved. No part of the course material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, without prior permission in writing from the copyright owner.

Privacy statement

Please go to to view our privacy statement.