Practical Actions to take back to the Workplace

At the end of our Resilience training courses, our Trainers like to gather the thoughts of the delegates and focus on practical actions they can take back to the workplace. Dividing the delegates into groups, our Trainers ask them to discuss how they could take the resilience agenda back to their teams, via their behaviours and suggestions. The results show that delegates are inspired to make improvements in their workplace, particularly with regard to communication and supporting each other and their teams.

Here is a sample of actions suggested by the delegates from the ‘Developing Resilience: Training for Managers’ course:

How can we support our teams?

• Ensure 1-2-1s are prioritised and kept less formal as required. Ask about health in 1-2-1s
• Promote management understanding of the need for staff cover to enable team meetings to take place
• Lead by example
• Focus on the positives
• Having a culture of openness and building trust
• Ask
• Start talking more regularly within the team about shared pressures and support needs; support staff to ‘pair and share’
• Give individuals freedom and confidence to problem solve
• Using the skills yourself e.g. emotional awareness
• Watch out for changing circumstances by keeping eyes and ears open, and passing relevant information onto other managers as appropriate
• Don’t let perceptions of others influence you
• Encourage people to attend available courses proactively, supporting this opportunity and not just when suffering from ‘stress’
• Ensure communications regarding wellbeing and resilience training and information are inclusive of all services and staff
• Encourage healthy living with staff e.g. encourage to take lunchtime walks
• Increase support networks; visible and verbal support as regularly as possible
• Using a ‘suggestion’ box for team improvements, but also to record positive team or individual moments for feeding back to the team at meetings
• Making social time
• Review/Reflect
• Consider including information on resilience skills and practices as part of staff induction

Here is a sample of actions suggested by the delegates from the ‘Developing Personal Resilience’ training course:

How can we support ourselves/each other?

• Communication
• Building trust
• Regular meetings; team building; 1-2-1s
• Building empathy with colleagues – listening to each other and considering others
• Promoting positivity – not engaging in negative conversations or gossip
• Understanding and learning about others roles
• Discuss threats and opportunities
• Sharing more
• Collaboration
• Asking more questions to solve problems
• Listening and looking at the wider picture
• Take proper breaks away from the desk

From these outcomes, it’s clear to see that the delegates are keen to engage more with their teams and colleagues through encouraging communication and collaboration. Developing a positive outlook and remaining optimistic when facing challenges are also key priorities to take back to their teams.

In Equilibrium’s Resilience training courses focus on development in areas such as realistic optimism, problem solving skills, boundaries, locus of control, regulating emotions, empathy, responding rather than reacting and building strong support networks. The actions which the delegates take back to the workplace clearly relate to these important skills and through further personal development, delegates can continue to improve their resilience and strengthen their teams, using the online resources which accompany the training courses.

For more information about our Resilience training and how it can benefit your teams, please click here to view the training course outline.