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Managing Difficult People

Three chairs in a row

Dealing with a difficult employee

By Jan Lawrence | 29 February 2012

Dealing with a difficult employee
If you are in some kind of difficulty with a certain person or situation, then this exercise can help you have some insight into the perspective or point of view of that other person.

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Cactus from side - resembling the back of a person's head

Difficult Conversations

By Jan Lawrence | 27 January 2011

This article includes a formula which can be a useful guide in times when you need to have difficult conversations or deal with challenging behaviours.

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