Tag Archives: Managing Difficult People

Dealing with a difficult employee

Jan Lawrence,

Dealing with a difficult employee
If you are in some kind of difficulty with a certain person or situation, then this exercise can help you have some insight into the perspective or point of view of that other person.

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Difficult Conversations

Jan Lawrence,

This article includes a formula which can be a useful guide in times when you need to have difficult conversations or deal with challenging behaviours.

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Hints & Tips

Hints & Tips

We have a wide range of handy hints and tips for managing stress, developing resilience.

Resources for Managers

Resources for Managers

A selection of resources designed with the role of the manager in mind.

Customer Comments

Customer Comments

See our customers' comments after attending our training courses.

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