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Overcoming Unconscious Bias Training

Resilience is now a key competence for managers working under pressure during periods of change. This training course helps managers improve their personal resilience as well as supporting the resilience of those they work with. 

Course Context

Unconscious biases, also known as implicit or sub-conscious biases, happen automatically and are triggered by our brains making quick judgements and assessments of people and situations. Unconscious biases are influenced by our background, cultural environment and personal experiences. They have the potential to influence our behaviour and decision making and to prompt us to act in ways that are not objective, fair or based on rational evidence.

In the workplace, overcoming unconscious bias can improve how we assess risk, listen to advice, recruit or promote people, engage with customers, manage teams, provide support, as well as enabling us to process facts objectively. Such improvements can lead to fewer grievances and customer complaints and increased productivity and morale.

Even if people do not consciously intend to discriminate against individuals, they nevertheless do so because of a lack of awareness of their own biases. To avoid discrimination, it is essential that we learn to recognise and acknowledge our personal biases and find ways to mitigate their impact on our behaviour and decision making.

This course will explore the psychological explanation for unconscious bias and how our normal cognitive processes result in unintentional people pretences, leading us to treat people from certain groups more favourably than others. Participants will learn about the complexities of bias and the how other cognitive processes maintain and reinforce our original biased assessment creating a bias ‘blind spot’.

Participants will be introduced to methods for managing and mitigating unconscious bias drawn from psychological and behavioural science and will use this information to ‘deconstruct’ a biased decision-making case study and then to develop an alternative approach. Participants will leave the workshop having identified both individual and organisational actions to take forward.

Who Is It For?

The Overcoming Unconscious Bias training course is particularly suitable for those in positions of leadership who need to understand hidden factors that contribute to the success or failure of organisational policy and strategy. It will consolidate their experience and understanding of equality, diversity and inclusion issues, acting as a revision course for them as necessary.

Other managers – particularly those involved in recruitment, selection and promotion – will benefit from time spent analysing their motives in decision-making; the course can also be targeted at employees, in particular those who have a front-line customer service role.

Key Benefits

  • Provide the organisation with the most advanced approach to equality and diversity workplace issues 
  • Allow individuals to gain insight into their own unconscious biases and understand how these can be managed effectively within their own roles 
  • Facilitate the human aspects of project management 
  • Help to develop self and organisational awareness skills that can easily be transferred to other aspects of the business 
  • Act as a ‘revision’ course for equality and diversity issues with the inclusion of the latest developments in legislation, case law and business

Course Content

What exactly is Unconscious Bias?

A brief explanation of unconscious bias, with workplace examples

The Role of the Brain in Cognitive Biases
A layperson’s introduction to neuroscience and the various types of cognitive biases

The Impact on Decision-Making of Unconscious Bias
How research has highlighted the manifestation of unconscious bias in areas of decision-making relevant to business and the working environment

 

Unconscious Bias and Equality Legislation
Responsibility for unconscious bias: does ‘blissful ignorance’ of one’s own biases provide exemption from culpability for discrimination?

Turning Unconscious Bias into an Organisational Asset
The business case for meeting the challenges of unconscious bias head on

How to Reduce Unconscious Bias at the Organisational Level
Strategies that can be applied to all organisational activity

What Individuals can do to Lessen the Impact of Their Unconscious Biases
Self-assessment methods and ‘coping strategies’ for individuals to consider

A Recent Delegate Comment regarding the Overcoming Unconscious Bias Course:

 

"Extremely thought-provoking and also ideas to take away especially in terms of measuring progress"

Related Training Courses

Equality and Diversity Training

Adopting a supportive, pragmatic yet fun approach, this 1-day course is suitable for everyone in an organisation. It will give participants an understanding of the key issues and individual responsibilities in positively promoting equal opportunities and diversity, includes issues relating to working with diverse teams and customers, and covers all the equality strands.

Equality and Diversity Consultancy

For those employers looking to create a diverse and inclusive workplace which complies with current equality legislation, we can offer a range of consultancy services. These include diagnostic analysis, strategy and policy development, action planning, project evaluation and stakeholder engagement & partnership working.

Equality and Diversity Training

Adopting a supportive, pragmatic yet fun approach, this 1-day course is suitable for everyone in an organisation. It will give participants an understanding of the key issues and individual responsibilities in positively promoting equal opportunities and diversity, includes issues relating to working with diverse teams and customers, and covers all the equality strands.

Find out more

 

Please get in touch with us if you have any questions.  We are always happy to talk about our courses and help you to work out the best match for your requirements.

WHAT OUR CUSTOMERS SAY

"The quality of the training has been fantastic and our employees are really engaging with the trainer and getting something out of it. Also In Equilibrium makes the whole process very easy to arrange."

— Employee Engagement & Wellbeing Officer, Sophie Holland
AGE UK
 
 

"We wanted to provide a course that taught useful and practical coping strategies that our members could put into place straight away. In Equilibrium’s experience showed us that they could provide this, and they tailored the course perfectly."

— The Association of Electoral Administrators
 
 
 
 

"In-Equilibrium recently presented Mental Health Awareness to Managers in all of our area offices. The training was really well received and all of the trainers were praised for their in-depth knowledge and understanding."

 

— Roger Bullivant Limited
 

"The training was very well received by staff who now all intend to implement the session’s practical tips and techniques into their existing roles. A large proportion of the staff rated the facilitator and their delivery as excellent and their only recommendation was for a further and longer session!"

— Leeds City College
 

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Our purpose is to provide training and consultancy services to enhance resilience, health and wellbeing in the workplace.

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It's natural to have questions about training and how it fits with your organisation. Our FAQs can help you find out more.

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View case studies for some of the in-house training courses we have delivered to different types of organisations across the UK.

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