This interactive course equips managers with the techniques to strengthen their communication skills and increase collaboration and trust in their teams. Participants will learn to adapt their communication style to improve their ability to negotiate, influence and handle difficult conversations.
Why Communication Skills Training for Managers is so important
Effective communication forms the basis of all good relationships in the workplace and is an essential skill for line managers. Misunderstandings, disagreements and conflict can arise when communication is poor and this can lead to a decline in overall performance and wellbeing. Changing work patterns, hybrid and home working have all impacted on the ways we communicate. Now, more than ever, it is important that communication channels within a team flow easily and team members feel listened to.
Whether the focus is strategic or operational, effective communication and influencing skills are essential to engage team members and ensure collaboration and problem solving. This training course helps participants develop strategies to adapt their communication style to different contexts. It focuses on building trust and good relationships through active listening and explores techniques to handle difficult conversations with confidence and sensitivity.
Key benefits of attending this course
By the end of this workshop, delegates will be able to:
- Recognise the key challenges with communicating in modern work settings.
- Understand their own preferred communication styles, and those of others.
- Adapt their communication styles in a variety of organisational contexts to better interact with others.
- Identify and implement approaches to improve team communication, gaining participation and commitment.
- Build stronger relationships with colleagues, stakeholders and customers.
- Handle sensitivities and drama in both individual and team settings.
Who would benefit from attending this course?
This training is valuable for line managers, team leaders, or anyone who is responsible for others and is looking to improve their communication and interpersonal skills. The course content can be tailored to include communication scenarios which are relatable to the participants, whether face-to-face or virtual.
We can also deliver a course in effective communication skills for staff, or a course for both staff and managers.
The course content and capacity can be customised for individuality and to ensure organisations’ specific learning criteria are met. Coaching in Communication Skills for Managers is also an option either as a standalone service or in conjunction with training.
Course Overview
In advance of the course, participants are asked to complete an interactive questionnaire to explore their individual communication styles. The results of the prework are used for self-reflection during the course and enable participants to identify areas for improvement. The course content includes:
Introduction to Effective Communication
- Overview of course objectives
- Defining effective communication
Understanding Communication Styles
- Presentation on the different communication styles
- Group discussion on adapting to different styles
- Self-assessment of communication styles
Adapting communications to connect
- Adapting to suit personal preferences
- Adapting to suit the situation
- Exercises in adapting approaches
Team communication
- Identifying key opt out strategies
- Encouraging constructive participation
- Group reflection, discussion and exercises to promote positive participation
Handling challenging situations
- Key drama strategies
- Handling drama and building improved dynamics
- The importance of great questions
- Promoting a curious mindset
- Scenarios exercises and feedback
Closing Session
- Review of learning objectives
- Action planning
- Q&A session and closing remarks
Comments from participants who attended the Communication Skills training for Managers
"I will definitely try to adapt how I communicate with my team, being more mindful of how my different team members prefer to be communicated with, how I ask questions to enable more response from the quieter team members and manage the more vocal members of the team. The discussions around changing up meetings was very useful and I would like to implement some of the changes we discussed within our breakout session."
"I thoroughly enjoyed this course, the content was great and very useful. The trainer was knowledgeable and kept the group involved throughout."
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Find out more
Please get in touch with us if you have any questions.
We are always happy to talk about our courses and help you to work out the best match for your requirements.
WHAT OUR CUSTOMERS SAY
"The quality of the training has been fantastic and our employees are really engaging with the trainer and getting something out of it. Also In Equilibrium makes the whole process very easy to arrange."
"We wanted to provide a course that taught useful and practical coping strategies that our members could put into place straight away. In Equilibrium’s experience showed us that they could provide this, and they tailored the course perfectly."
"In-Equilibrium recently presented Mental Health Awareness to Managers in all of our area offices. The training was really well received and all of the trainers were praised for their in-depth knowledge and understanding."
"The training was very well received by staff who now all intend to implement the session’s practical tips and techniques into their existing roles. A large proportion of the staff rated the facilitator and their delivery as excellent and their only recommendation was for a further and longer session!"
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