This interactive course equips participants with the skills and knowledge to identify sources of conflict and resolve disputes amicably. Participants learn and practise strategies to negotiate, mediate and restore relationships, and to engage in healthy conflict when conflict arises.
Why Conflict Management Training is so important
Unhealthy conflict at work, which is prevalent and unresolved, is damaging to relationships, morale, performance, wellbeing and company reputation. It can range from minor differences in opinion and underlying tensions to major disputes and potentially bullying. Conflict can also be positive as it can spark healthy debate and facilitate open and honest discussions in challenging situations.
Resolving unhealthy conflict at the early signs and ‘nipping it in the bud,’ benefits all parties concerned and reduces the reliance on time-consuming, formal procedures. It also helps build a culture of trust and openness. The key to managing and resolving conflict is to identify the root cause early and the right approach to suit the situation.
This training boosts capability in line managers and employees to recognise conflict at the early stages and communicate effectively to negotiate, influence and mediate, with sensitivity and empathy. Participants learn various approaches to managing conflict and practise applying the most appropriate strategy to avoid an escalation in disputes and to maintain good relationships.
Key benefits of attending this course
Participants will learn:
- Common causes and types of conflict
- The impact of unresolved conflict
- Active listening and assertive communication skills
- Conflict resolution strategies, including negotiation, mediation, and problem-solving techniques
- Techniques to manage emotions and diffuse challenging situations
- Approaches to deal with difficult behaviours
- Practical application of conflict resolution strategies
Who would benefit from attending this course?
Building confidence in managing conflict is helpful for anyone in an organisation. This course would benefit line managers, team leaders, staff members, HR professionals, Trade Union representatives, and anyone who wants to improve their approach to identifying potential conflict and resolving disputes when they arise.
If you are looking for a conflict resolution course specifically for line managers, then we can tailor the course content to include the types of conflict, scenarios and approaches which are relatable to the individual managers' roles and responsibilities.
Course Content
Introduction to Conflict Management
- Definition, types, and impact of conflict.
- Overview of conflict management styles.
Theories and Models
- Thomas-Kilmann Conflict Mode Instrument (TKI).
- Interest-Based Relational Approach (IBRA).
- Dual Concern Model.
Communication Skills
- Techniques for active listening and assertive communication.
- Importance of nonverbal communication.
Conflict Resolution Strategies
- Negotiation preparation and BATNA (Best Alternative to a Negotiated Agreement).
- Mediation process and role of a mediator.
- Collaborative problem-solving methods.
Conflict in Different Contexts
- Managing workplace and team conflicts.
- Strategies for cross-cultural and personal relationship conflicts.
Case Studies and Practice
- Review of real-life conflict scenarios.
- Practising skills through facilitated exercises.
Personal Conflict Management Plan
- Self-assessment of conflict style.
- Developing a personalised conflict management plan.
Conclusion
- Summary of key concepts.
- Q&A and resources for further learning.
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Find out more
Please get in touch with us if you have any questions.
We are always happy to talk about our courses and help you to work out the best match for your requirements.
WHAT OUR CUSTOMERS SAY
"The quality of the training has been fantastic and our employees are really engaging with the trainer and getting something out of it. Also In Equilibrium makes the whole process very easy to arrange."
"We wanted to provide a course that taught useful and practical coping strategies that our members could put into place straight away. In Equilibrium’s experience showed us that they could provide this, and they tailored the course perfectly."
"In-Equilibrium recently presented Mental Health Awareness to Managers in all of our area offices. The training was really well received and all of the trainers were praised for their in-depth knowledge and understanding."
"The training was very well received by staff who now all intend to implement the session’s practical tips and techniques into their existing roles. A large proportion of the staff rated the facilitator and their delivery as excellent and their only recommendation was for a further and longer session!"
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