This interactive course for team leaders and managers builds confidence in managing a hybrid team and focuses on specific skills to improve communication, team cohesion, trust, wellbeing and performance.
Why Managing a Hybrid Workforce Training is so important
Hybrid working has evolved over the last 4 years, however, according to a recent study by the Chartered Management Institute (CMI), many employers have not proactively provided training for their managers to equip them with the skills to manage and support hybrid teams.
In this study, Anthony Painter, Director of Policy and External Affairs at the CMI, said managers will play a “crucial” role in ensuring the long term viability of hybrid working, adding “it's time to move away from ad hoc approaches and adopt a proactive stance, equipping managers with the tools they need to succeed in navigating the complexities of hybrid work environments.”
These ‘complexities’ may refer to motivating team members; building trust and relationships; effective communication; team cohesion; protecting worklife balance and wellbeing; confidence in having difficult conversations online; resolving conflict; managing performance and ensuring team members know who and where to go to for support when they need it.
This ‘Managing a Hybrid Workforce’ interactive and practical training course will equip managers with the knowledge and skills needed to effectively lead in a hybrid work environment by giving them an opportunity to consider their current working practices and upskill to meet the demands of new hybrid working arrangements.
Key benefits of attending this course
- A greater understanding of the dynamics of hybrid teams and how to identify key challenges, solutions and opportunities
- Improved communication and confidence in having difficult conversations both virtually and face-to-face
- Increased trust and accountability
- Enhanced team cohesion, motivation, job satisfaction and retention
- Raised awareness of boundaries and self-care along with techniques to identify pressures and manage stress
- Action planning to implement hybrid working strategies within teams, fostering a commitment to continuous improvement and feedback
Who would benefit from attending this course?
This course is ideal for anyone with responsibility for leading, managing or supervising a hybrid team.
The course content and capacity can be customised for individuality and to ensure organisations’ specific learning criteria are met. Consultancy in Managing a Hybrid Workforce is also an option either as a standalone service or in conjunction with training.
Course Overview
Please note that the session can be adapted to ensure that examples, case studies, and discussions are tailored to be pertinent and directly applicable to the participants' roles and responsibilities.
Throughout the training session, there will be an emphasis on creating a safe and supportive learning environment to enable an open, productive discussion about building skills to manage a hybrid team.
The course content includes:
Introduction to Hybrid Workforce Management
- Objectives overview and definitions of hybrid working
Hybrid Work and Service Delivery
- Exploration of hybrid work challenges
- Case study analysis and group discussion
Leading Hybrid Teams
- Essential communication strategies for mixed-presence teams
- Key points on trust and accountability
- Exercise for delegation and feedback
Work-Life Balance
- Discussion on self-care and setting boundaries
- Tips for meeting emotional needs while working remotely
Wellbeing and Mental Health
- Overview of the psychological impact of hybrid working
- Signs of poor wellbeing or mental health and strategies to mitigate stress
- Emotion regulation techniques
Mastering Difficult Conversations
- Core techniques for empathetic communication
- Structured activity on discussing working arrangements
Practical Application and Action Planning
- Action planning for implementation in participants' own teams
- Sharing session: action plans and commitments
Follow Up Workshop
A 2-hour virtual accountability workshop can be a useful follow up to this course as it enhances its impact by allowing participants to reflect on what they have implemented, share experiences and outcomes, and learn from peers.
This collaborative approach maintains momentum and provides an opportunity for exploring insights about what is working well and what further actions would be worthwhile. Additionally, follow-up group or individual coaching sessions offer personalised guidance, helping ensure lasting behavioural change and tangible results.
Recent Delegate Comments from the Managing a Hybrid Workforce course:
“I found it very helpful and eye opening, the topics discussed weren't things I've come across before
so it was a really good learning experience.”
“The communication section of the course helped me understand how different colleagues require
different approaches to how I communicate with them.”
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WHAT OUR CUSTOMERS SAY
"The quality of the training has been fantastic and our employees are really engaging with the trainer and getting something out of it. Also In Equilibrium makes the whole process very easy to arrange."
"We wanted to provide a course that taught useful and practical coping strategies that our members could put into place straight away. In Equilibrium’s experience showed us that they could provide this, and they tailored the course perfectly."
"In-Equilibrium recently presented Mental Health Awareness to Managers in all of our area offices. The training was really well received and all of the trainers were praised for their in-depth knowledge and understanding."
"The training was very well received by staff who now all intend to implement the session’s practical tips and techniques into their existing roles. A large proportion of the staff rated the facilitator and their delivery as excellent and their only recommendation was for a further and longer session!"
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