Our range of interpersonal skills training courses align with our ethos of providing practical, evidence-based training for managers and employees in areas that positively influence wellbeing; thereby helping to create a more positive and productive working environment. The aim of this selection of courses is to help learners develop interpersonal skills to enhance their communication, performance and self-confidence, with the wider organisational benefits of helping to build more effective teams and deliver better customer service.
Managing a Hybrid Workforce
This interactive course for team leaders and managers builds confidence in managing a hybrid team and focuses on specific skills to improve communication, team cohesion, trust, wellbeing and performance.
Performance and Development Conversations
This course creates awareness of the positive impact of coaching conversations. Participants learn how to approach conversations, encourage dialogue and feedback, use influencing styles to achieve outcomes, along with skills to handle potentially difficult situations.
Constructive Conversations
This workshop focuses on developing skills to have quality conversations to improve interaction, inclusion and performance. Participants explore managing emotions, influencing others and building trust to improve outcomes, even in pressurised situations.
Emotional Intelligence Training
This half-day course focuses on techniques to develop Emotional Intelligence (EI) to improve interpersonal skills and build authentic relationships. Participants learn how to manage their thoughts, emotions and behaviours and recognise the impact these have on other people.
Building Trust Training
This workshop focuses on strategies to build trust and strengthen relationships at work. Participants will learn positive behaviours and constructive communication styles to encourage open and honest interactions and improve collaboration.
Interviewing Skills Training
This interactive course aims to increase knowledge of structuring interviews, the art of questioning, building rapport, evaluating responses and decision-making. It includes the opportunity for participants to practise interviewing techniques, building their confidence in applying a consistent approach to making objective, non-biased recruitment decisions.
Communication Skills for Managers
This interactive course equips managers with the techniques to strengthen their communication skills and increase collaboration and trust in their teams. Participants will learn to adapt their communication style to improve their ability to negotiate, influence and handle difficult conversations.
Managing and Developing Successful Teams
Using practical exercises, participants will gain the skills and knowledge to structure, measure and tune performance in their team environments. The need to manage team well-being is considered, along with approaches to accommodate this. Any supervisor, team leader or manager would benefit from attending.
Mentoring Skills in the Workplace
A practical course which gives participants the opportunity to explore the role of a mentor within the workplace and practice the skills necessary to mentor successfully. Suitable for those considering taking on a mentoring role for the first time, as well as those seeking to develop existing skills.
Managers Managing Change
Beneficial to any manager in an organisation, this course is designed to offer participants a greater understanding of change and introduce them to a range of practical change management tools which can be used to develop a change management development plan.
Assertive Communication at Work
Fundamental to improving people’s ability to work together, negotiate and achieve workable compromises, assertive communication is essential for effective performance and well-being in the workplace. An engaging course which includes a variety of practical exercises to enable any member of any organisation to communicate assertively.
Motivating Yourself and Others
Suitable for all, this course can also be run for specific groups and tailored to particular workplace scenarios. It is designed to increase awareness of motivational techniques and is a revealing insight into people’s needs and drives, and ways in which we can develop them to the best advantage of the individual, the team and the organisation.