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First Responders in the Workplace: First Aid Response for Psychological Health

First Responders in the Workplace: First Aid Response for Psychological Health

1 Day Course

A one day learning opportunity is aimed at anyone involved in providing psychological first aid response.  The course content encourages mental health literacy which builds confidence to provide support, developing awareness across the psychological spectrum from resilience, mental well-being, crisis and confidence and alertness to be there for others.


An independent review of the impact of poor mental health in the workplace, ‘Thriving at Work: a review of mental health and employers’ by Lord Dennis Stevenson and Paul Farmer, concluded that poor mental health costs employers between £33 and £42 billion a year, with an annual cost to the UK economy of between £74 billion and £99 billion.

Employers, and in particular managers, play a key role in supporting the physical as well as the mental well-being of their team members.  A healthy manager’s approach can create a supportive, non-judgmental ethos within the team allowing team members to flourish.

There are operational, legal, financial and moral reasons to make mental well-being a priority in the workplace; managers who are well informed in this area will be much more effective in giving it precedence.

Currently the biggest single reason why people leave the workplace is issues relating to mental ill-health. Absenteeism is incredibly costly and disruptive to all organisations.  Presenteeism (coming to work when ill) has been estimated to be twice as costly as absenteeism; this hidden cost has massive impacts on performance and health & safety.

The World Federation for Mental Health confirmed in their brief for 2016 World Mental Health Day that:

Psychological First Aid should be available to everyone

Who is it for?

The First Responders In the Workplace course is for everyone in the workplace who would like to be more alert to the mental health and well-being of others.

The course is particularly useful for organisations ready to offer another level of psychological support in the workplace and create an informed group of employees who can drive this agenda.

Course Overview

Delegates will be given a comprehensive overview of mental well-being and possible mental ill-health.  Managers will be given the knowledge and confidence to explore individual indicators with staff and appreciate the impact of prolonged stress.  They will go on to create a supportive individual action plan to promote wellness and recovery in the workplace.

The objectives of the course are:

  • To raise awareness of mental well-being and possible emerging mental ill-health conditions
  • To help managers or team leaders become more confident in communicating with their team members and learn about early intervention to eliminate the risk of long-term mental health conditions
  • To increase manager confidence to talk about mental well-being in a timely way and explore possible diagnosed conditions to find workable person-centred support if required
  • To coach/ inform & support workplace teams to incorporate the needs of colleagues working towards recovery and growth

Training is delivered in a relaxed, flexible way.  A safe and supportive learning environment is created to allow productive discussion of a sensitive topic.  The challenges those with a mental health condition regularly face in the workplace will be highlighted through discussions and exercises.  Practical exercises will be used to demonstrate the link between mental well-being and mental ill-health and harness the experience of the delegates.

  • Course Duration: 1-day course
  • Course Capacity: up to 15 delegates (12 for optimum benefit)
  • Availability: All our courses are delivered in-house throughout the UK and Europe
  • Customisation: The content can be adapted to give sector specific context

Key Benefits

  • Raises awareness and mental health literacy
  • Reduces stigma around mental ill health
  • Boosts knowledge and confidence in dealing with mental health issues
  • Promotes early intervention which enables recovery
  • Galvanises a group of individuals within an organisation to respond to psychological health in their workplace context

Course Content

  • What is mental well-being and mental ill-health
  • The mental well-being & resilience continuum
  • Depression and anxiety
  • Suicide
  • Self-harm and eating disorders
  • Psychosis
  • The safe ALERT approach for First Responders in the workplace

The day includes a mix of presentations, group discussions and workshop activities.  The trainer provides a safe learning environment where participants are supported throughout the course.

Contact us about this course

Discuss aspects of this course with us

Discuss aspects of this course with us

If you would like to discuss any aspect of this training, please call us on 0131 476 5027 or drop an email to – [email protected]

Contact us about this course

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Hints & Tips

Hints & Tips

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Resources for Managers

Resources for Managers

A selection of resources designed with the role of the manager in mind.

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