If you don't see your question in the list below, please contact us and we will be delighted to provide an answer.
Questions relating to our training courses and consultancy services
Yes, we are currently delivering most of our courses in a live virtual format as well as face-to-face.
Our online courses are interactive and, as with face-to-face delivery, are led by a trainer who is a subject expert. Training is delivered via Zoom or Microsoft Teams and is fully interactive and engaging. Delivery combines expert presentation, screen-sharing and breakout rooms for discussion.
Please let us know your contact details and we will call you to discuss your exact requirements. Alternatively, if you are sure this is the course you would like to book, please advise your location along with details of when you hope to run the course - we will then get back to you with our availability.
Yes, please contact us to discuss your exact requirements.
Yes, no problem ... we are happy to have a meeting with you to discuss your requirements.
Yes. We have trainers working throughout the UK, and we also work in Europe.
We will discuss your learning outcomes in advance and, as our trainers are subject experts, they will adapt the content accordingly to meet your objectives. Our training courses are regularly updated, refreshed and evaluated to ensure we deliver a quality learning experience every time.
Although PowerPoint slides are often used to highlight the central themes, there is normally a mixed media approach with the use of videos and interactive trainer-led discussions, experiential exercises and questionnaires.
In consultation with our customers some of the course exercises are designed to replicate work-based situations which delegates will be able to relate to. Exercises usually involve delegates working in pairs or larger groups to discuss the issues and complete tasks and activities.
Most of our training courses include access to online resources and exercises for post-course development. Course workbooks normally include space for delegates to record their thoughts and key learning points as well as including an Action Planning exercise for post-training reference.
We recommend 6 to 12 delegates for most of our courses as we find this to be the optimum range for group work and interaction. However, if you have a smaller or larger group in mind, please do get in touch as we are more than happy to discuss alternatives and come up with a customised solution.
Yes, please call us to discuss how we may be able to help as there are a few possibilities. For example, we are able to offer Corporate Coaching, which can be a very effective way to look at particular issues/concerns.
All of our trainers are professionally qualified in the areas in which they train. They include organisational psychologists, former HR directors and business psychologists. Our key requirements are that the trainer is experienced in providing training and consultancy for organisations and has a personal interest and a passion for the subject they deliver courses in.
At the beginning of the course, very careful ground rules are set for each group during introductions and objective setting. This allows for individuals to feel comfortable to add their experiences to the group, but it is also to ensure that participant input is appropriate to the discussions and comfortable for them – it is completely up to each learner what they choose to divulge during the training.
Our trainers use their skills and expertise to engage the participants through interactive exercises and discussions. They are focused on creating a 'safe space' for participants to feel at ease and contribute to discussions, if they feel comfortable to do so.
Questions regarding training course administration
Yes, they will contact you before your training date to discuss any issues or current circumstances which may be relevant.
Our administration team members can be contacted by phone or email to help with any aspect of the course arrangements.
Yes, we will work with you to ensure that all participants can access the course materials and live training session and accommodate special requirements which are highlighted to us in advance of the training.
Yes, please just ask our course administrator when they are confirming course arrangements with you.
We adopt a partnership approach to evaluation and can help our clients with all aspects of evaluation.
The first and easiest form of evaluation is in terms of post-course reaction. Data on 'reaction' can be gathered using an anonymous hard copy evaluation form or an online survey. Our evaluation form and survey can be adapted to include specific questions from our clients. Alternatively, we are happy for clients to use their own evaluation process and share the results with us, if they are able to do so. For many clients, we present a large number of courses so evaluation data can be collated and analysed over the longer term. Learners can also email us after the training to provide feedback.
Of course, it is also important to evaluate at a deeper level in terms of learning, behaviour change and results. We can help clients with advice and support for both qualitative and quantitative approaches to evaluation.
For example, we can meet regularly with the key contacts to discuss all aspects of the course and the impact of the course in terms of behaviour change and results. We can host focus groups with course participants several months after the course, and clients have used before-and-after questionnaires that we have helped them develop. We work closely with our clients to make sure we are constantly improving training and responding to changing needs and circumstances where appropriate.
For face-to-face training, we normally courier course materials to arrive at the venue the day before the training is due to take place.
For virtual courses, we email the workbook in pdf format.
Please click here to see our full terms and conditions on our website.
Some other general questions we are frequently asked
Please have a look at our "case studies" and "testimonials" pages to see details of some clients we have worked with. If you would like more detailed information, please contact us and we will, wherever possible, provide references from organisations we have worked with in similar sectors to your own. Even if your sector isn't detailed on our website, we may still be able to provide you with references or examples of relevant work we have carried out.
Please try the search facility, it's the magnifying glass at the top right of each webpage. If you still can’t find what you are looking for, please don't hesitate to contact us, we will be glad to help.
Yes, please search for "quarterly newsletters", and you will see some back copies.
Yes, please contact us for details or do a search for "case studies" and you will be able to review the information that is on our website.
Recent articles on our blog....
Some recent external resources relating to worker wellbeing
Resilience Tip – Have You Tried a ‘Lemonade Mindset’?
Mattering at work: The value of recognising our significance
Our purpose is to provide training and consultancy services to enhance resilience, health and wellbeing in the workplace.
Differentiation is one of the most strategic and tactical activities in which companies most constantly engage
It's natural to have questions about training and how it fits with your organisation. Our FAQs can help you find out more.
View case studies for some of the in-house training courses we have delivered to different types of organisations across the UK.