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Assertive Communication at Work

This course enables participants to communicate assertively in the workplace and, in turn, enhance performance from an individual, team and organisational perspective.

Course Context

Assertive communication is essential for effective performance and well-being in the workplace. Activities such as giving and receiving feedback, performance management, and building relationships with internal and external customers are crucial to ensure both professional and personal success.

This course is engaging and includes a variety of practical exercises.

  • Duration: 1-day course
  • Capacity: 12 recommended for optimum results
  • Availability: All of our in-house courses are delivered by our UK wide network of trainers
  • Customisation: The content can be tailored to meet an organisation’s individual requirements

Who Is It For?

Assertive communication can be fundamental to improving people’s ability to work together, negotiate and achieve workable compromises in a straightforward manner. It enables individuals to communicate clearly and confidently, reducing conflict and creating a culture of open communication.

Any member of an organisation would benefit from Assertive Communication at Work training.

Key Benefits

  • Increased confidence and more effective decision making
  • Improved influencing skills
  • Enhanced customer satisfaction through clear and confident communication
  • Problems solved through co-operation and communication
  • Individuals empowered to develop, identify and deliver the best solutions
  • Assertive behaviour can reduce stress and increase well-being
  • Communication becomes clearer and more concise, reducing misunderstandings and clarifying expectations both with customers and between colleagues

Course Content

  • The benefits of assertive communication
  • The importance of professional confidence and assertiveness in the workplace
  • How our belief systems influence our communication
  • Individual communication styles
  • The link between non-assertive behaviour and confidence
  • Understanding and meeting the needs of others
  • Analysis of individual strengths and weaknesses in communicating assertively
  • Distinguish between assertive, aggressive and passive behaviour
  • Assertion through verbal and non-verbal communication
  • Identification of individual strategies to improve communication
  • How to negotiate and reach a workable compromise
  • How to improve communication with internal and external customers

A testimonial for the Assertive Communication at Work Course:

 

"The course helped with managing my inner dialogue, and thinking about how to take a step back, and think about problems in a less emotional, more constructive way."

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Find out more

 

Please get in touch with us if you have any questions. 

We are always happy to talk about our courses and help you to work out the best match for your requirements.

WHAT OUR CUSTOMERS SAY

"The quality of the training has been fantastic and our employees are really engaging with the trainer and getting something out of it. Also In Equilibrium makes the whole process very easy to arrange."

— Employee Engagement & Wellbeing Officer, Sophie Holland
AGE UK
 
 

"We wanted to provide a course that taught useful and practical coping strategies that our members could put into place straight away. In Equilibrium’s experience showed us that they could provide this, and they tailored the course perfectly."

— The Association of Electoral Administrators
 
 
 
 

"In-Equilibrium recently presented Mental Health Awareness to Managers in all of our area offices. The training was really well received and all of the trainers were praised for their in-depth knowledge and understanding."

 

— Roger Bullivant Limited
 

"The training was very well received by staff who now all intend to implement the session’s practical tips and techniques into their existing roles. A large proportion of the staff rated the facilitator and their delivery as excellent and their only recommendation was for a further and longer session!"

— Leeds City College
 

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Our purpose is to provide training and consultancy services to enhance resilience, health and wellbeing in the workplace.

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