Assertive Communication at Work

This course enables participants to communicate assertively in the workplace and, in turn, enhance performance from an individual, team and organisational perspective.

Course Context

Assertive communication is essential for effective performance and well-being in the workplace. Activities such as giving and receiving feedback, performance management, and building relationships with internal and external customers are crucial to ensure both professional and personal success.

This course is engaging and includes a variety of practical exercises.

Duration: 1-day course
Capacity: 12 recommended for optimum results
Availability: All of our in-house courses are delivered by our UK wide network of trainers
Customisation: The content can be tailored to meet an organisation’s individual requirements

Who Is It For?

Assertive communication can be fundamental to improving people’s ability to work together, negotiate and achieve workable compromises in a straightforward manner. It enables individuals to communicate clearly and confidently, reducing conflict and creating a culture of open communication.

Any member of an organisation would benefit from Assertive Communication at Work training.

Key Benefits

Increased confidence and more effective decision making
Improved influencing skills
Enhanced customer satisfaction through clear and confident communication
Problems solved through co-operation and communication
Individuals empowered to develop, identify and deliver the best solutions
Assertive behaviour can reduce stress and increase well-being
Communication becomes clearer and more concise, reducing misunderstandings and clarifying expectations both with customers and between colleagues

Course Content

The benefits of assertive communication
The importance of professional confidence and assertiveness in the workplace
How our belief systems influence our communication
Individual communication styles
The link between non-assertive behaviour and confidence
Understanding and meeting the needs of others
Analysis of individual strengths and weaknesses in communicating assertively

Distinguish between assertive, aggressive and passive behaviour
Assertion through verbal and non-verbal communication
Identification of individual strategies to improve communication
How to negotiate and reach a workable compromise
How to improve communication with internal and external customers

A testimonial for the Assertive Communication at Work Course:

"The course helped with managing my inner dialogue, and thinking about how to take a step back, and think about problems in a less emotional, more constructive way."

Related Training Courses

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A practical 1-day course which gives participants the opportunity to explore the role of a mentor within the workplace and practice the skills necessary to mentor successfully. The course is suitable for those considering taking on a mentoring role for the first time as well as those seeking to develop existing skills.

Motivating Yourself and Others

Suitable for all, this 1-day course can also be run for specific groups and tailored to particular workplace scenarios. It is designed to increase awareness of motivational techniques and is a revealing insight into people’s needs and drives, and ways in which we can develop them to the best advantage of the individual, the team and the organisation.

Managing and Developing Successful Teams

Using practical exercises, participants will gain the skills and knowledge to structure, measure and tune performance in their team environments. The need to manage team well-being is considered, along with approaches to accommodate this. Any supervisor, team leader or manager would benefit from attending this 1-day course.

Find out more

Please get in touch with us if you have any questions.

We are always happy to talk about our courses and help you to work out the best match for your requirements.

Email us or call 0131 476 5027

WHAT OUR CUSTOMERS SAY

"The quality of the training has been fantastic and our employees are really engaging with the trainer and getting something out of it. Also In Equilibrium makes the whole process very easy to arrange."

— Employee Engagement & Wellbeing Officer, Sophie Holland

AGE UK

"We wanted to provide a course that taught useful and practical coping strategies that our members could put into place straight away. In Equilibrium’s experience showed us that they could provide this, and they tailored the course perfectly."

— The Association of Electoral Administrators

"In-Equilibrium recently presented Mental Health Awareness to Managers in all of our area offices. The training was really well received and all of the trainers were praised for their in-depth knowledge and understanding."

— Roger Bullivant Limited

"The training was very well received by staff who now all intend to implement the session’s practical tips and techniques into their existing roles. A large proportion of the staff rated the facilitator and their delivery as excellent and their only recommendation was for a further and longer session!"

— Leeds City College

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Brown ceramic mug on a wooden table with the backdrop of a trailing branch with colourful Autumn leaves

Practical tips and advice on protecting team wellbeing in our Autumn 2019 newsletter

Nov 15, 2019

This edition of In Equilibrium also includes: • Some practical tips for having good quality conversations about mental health at work • The benefits of building 'giving' into your self-care routine • Some relevant resources include a workplace wellbeing white paper

Newsletter resources include a workplace wellbeing white paper

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Our Autumn newsletter also includes links to the new Every Mind Matters platform, an independent inquiry into bullying & harassment and a trauma pathway.