Assertive Communication at Work

1 Day Course

Course Objective

To enable participants to communicate assertively in the workplace and, in turn, enhance performance from an individual, team and organisational perspective.

• Introduction
• Who Is It For?
• Key Benefits
• Key Content

Introduction

Assertive communication is essential for effective performance and well-being in the workplace.  Activities such as giving and receiving feedback, performance management, and building relationships with internal and external customers are crucial to ensure both professional and personal success.

This course is engaging and includes a variety of practical exercises.

• Duration: 1-day course
• Capacity: 12 (for optimum benefit)
• Availability: All our courses are delivered in-house throughout the UK and Europe
• Customisation: The content can be tailored to meet an organisation’s individual requirements

Who Is It For?

Assertive communication can be fundamental to improving people’s ability to work together, negotiate and achieve workable compromises in a straightforward manner.  It enables individuals to communicate clearly and confidently, reducing conflict and creating a culture of open communication.  Any member of any organisation would benefit from Assertive Communication at Work training.

Key Benefits

• Increased confidence and more effective decision making
• Improved influencing skills
• Enhanced customer satisfaction through clear and confident communication
• Problems solved through co-operation and communication
• Individuals empowered to develop, identify and deliver the best solutions
• Assertive behaviour can reduce stress and increase well-being
• Communication becomes clearer and more concise, reducing misunderstandings and clarifying expectations both with customers and between colleagues

Key Content

• The benefits of assertive communication
• The importance of professional confidence and assertiveness in the workplace
• How our belief systems influence our communication
• Individual communication styles
• The link between non-assertive behaviour and confidence
• Understanding and meeting the needs of others
• Analysis of individual strengths and weaknesses in communicating assertively
• Distinguish between assertive, aggressive and passive behaviour
• Assertion through verbal and non-verbal communication
• Identification of individual strategies to improve communication
• How to negotiate and reach a workable compromise
• How to improve communication with internal and external customers

Discuss aspects of this course with us

If you would like to discuss any aspect of this training course please contact Alastair Taylor on Tel: 0131 476 5027 or e-mail: [email protected]

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• Developing Personal Resilience Training
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What people say about In Equilibrium

“The course helped with managing my inner dialogue, and thinking about how to take a step back, and think about problems in a less emotional, more constructive way.”
“The trigger session was very valuable as it provided a framework on which to deal with situations.”

“Sharing ideas and concerns and providing valuable ways of dealing with people and courageous conversations we might have.”
“The session gave a useful framework for discussions and reinforced existing ideas.”