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Serious complaints and grievance cases of bullying or harassment require a full and formal investigation which must be both prompt and professional. Inappropriate handling of such complaints can lead to lengthy, costly disputes and possible tribunals. Those who are tasked with investigating such cases need to be confident in their role and equipped with both the expertise and the essential soft skills to ensure they can resolve cases fairly and consistently.
The session will explore, in detail, the logistics of the investigation process which includes asking difficult questions and analysis of evidence provided.
The course is suitable for any member of an HR or management team who has responsibility for interviewing the parties involved in a serious complaint or grievance investigation.
This interactive course will be adapted to meet the needs of the participants and will include discussion and sharing of best practice. Due to the expertise and experience of the facilitator, queries will be responded to in a sensitive and understanding manner. The training style and method will model the concept of respect and dignity.
During this course, participants will:
The course will focus on both the practical aspects of conducting the investigation as well as the ensuing evaluation once the investigation has taken place. The delivery will consist of a combination of formal lecture, small and large group discussions, case studies and pre-course reading.
Conducting Investigations
Conducting investigations (continued)
Evaluation
“[The trainer] has a very approachable manner and a wealth of knowledge and experience which she is able to share in a relatable way.”
This course gives those with managerial responsibility an understanding of bullying in the workplace and provides an opportunity to discuss good practice in a relaxed, flexible manner with plenty of opportunities for questions and answers.
This course raises awareness of what bullying and harassment is and when it is taking place. It also covers the responsibilities of all those involved together with actions which should be taken if you believe you are being bullied or harassed.
Sexual harassment can have a range of serious physical and psychological impacts for those who experience it. This course both equips those who are harassed with the confidence to speak out and disarms those who perpetrate the harassment by making them aware of inappropriate behaviours.
Please get in touch with us if you have any questions. We are always happy to talk about our courses and help you to work out the best match for your requirements.
"The quality of the training has been fantastic and our employees are really engaging with the trainer and getting something out of it. Also In Equilibrium makes the whole process very easy to arrange."
"We wanted to provide a course that taught useful and practical coping strategies that our members could put into place straight away. In Equilibrium’s experience showed us that they could provide this, and they tailored the course perfectly."
"In-Equilibrium recently presented Mental Health Awareness to Managers in all of our area offices. The training was really well received and all of the trainers were praised for their in-depth knowledge and understanding."
"The training was very well received by staff who now all intend to implement the session’s practical tips and techniques into their existing roles. A large proportion of the staff rated the facilitator and their delivery as excellent and their only recommendation was for a further and longer session!"
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View case studies for some of the in-house training courses we have delivered to different types of organisations across the UK.
