This workshop focuses on developing skills to have quality conversations to improve interaction, inclusion and performance. Participants explore managing emotions, influencing others and building trust to improve outcomes, even in pressurised situations.

This course creates awareness of the positive impact of coaching conversations. Participants learn how to approach conversations, encourage dialogue and feedback, use influencing styles to achieve outcomes, along with skills to handle potentially difficult situations.

A practical 1-day course which gives participants the opportunity to explore the role of a mentor within the workplace and practice the skills necessary to mentor successfully. The course is suitable for those considering taking on a mentoring role for the first time, as well as those seeking to develop existing skills.

Whether the problem is dealing with angry and aggressive behaviour, conflicts and disagreements, or negative, defensive and unresponsive people, this training will equip participants with the skills to learn to resolve these situations effectively and positively.

Learners are introduced to skills which will increase their confidence when facing the pressures and difficulties of today’s challenging workplace. A highly interactive course which includes a variety of tools and exercises.

A course which helps those with management responsibility to both improve their own personal resilience as well as learn how they can support the resilience of those they manage through a variety of exercises and facilitated discussions.

A practical and interactive course which looks at the signs of stress and its risk implications. By the end of the course, participants will be able to discuss individual team members’ stress triggers with them and agree specific strategies which can then be reviewed at a later date.

A half-day course which enables participants to understand the meaning of stress and how to differentiate it from pressure. Delegates take away a toolkit of stress management techniques and exercises to help them practice those which work best for them.

Fundamental to improving people’s ability to work together, negotiate and achieve workable compromises, assertive communication is essential for effective performance and well-being in the workplace. This engaging course includes a variety of practical exercises to enable any member of any organisation to communicate assertively.