Resources / Managing Conflict

Managing Conflict

Three chairs in a row

Dealing with a difficult employee

By Jan Lawrence | 29 February 2012

Dealing with a difficult employee
If you are in some kind of difficulty with a certain person or situation, then this exercise can help you have some insight into the perspective or point of view of that other person.

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Cactus from side - resembling the back of a person's head

Difficult Conversations

By Jan Lawrence | 27 January 2011

This article includes a formula which can be a useful guide in times when you need to have difficult conversations or deal with challenging behaviours.

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Is conflict resolution relevant to me?

By Jan Lawrence | 31 May 2010

Yes, if you are experiencing a work situation that isnt flourishing. Also remember that conflict is happening in ourselves when we are not flourishing. And key to this are the judgements and evaluations we form about ourselves and others….

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Andy Mason – Conflict Resolution

By Jan Lawrence | 25 November 2009

“Apologies for not getting back to you earlier, this mobile works 3kms into the ancient city of Petrah in Jordan but not that well in Hove!”  Andy Mason has just completed a four-month-in twelve project in Lebanon, Syria and Jordan.  He was involved with training and coaching managers and staff from Terre des Hommes, UNHCR,…

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Cultivating Effective Work Relationships

By Jan Lawrence | 07 September 2009

Article by Angela Brown

When it comes to cultivating effective working relationships winning teams measure their success by looking at the overall health of their team’s relationships.

This article outlines why and how you can develop a healthy working relationship with colleagues.

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Three basic principles for resolving conflict

By Jan Lawrence | 12 June 2008

1. Treat the other person with respect
2. Listen until you feel where the other person shoe pinches
3. As approppriate, say what you think, need and feel.

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