Search Results: case studies coaching

Woman at work looking overloaded

Information Overload

…apted” to this new environment. Research suggests that the opposite is the case – experiments conducted at the University of Sheffield show that frequent interruptions whilst attempting to perform a task cause a drop in IQ twice as great as the impact of smoking cannabis! As one of the few UK-based members of the predominantly American Information Overload Research Group (IORG), I have been able to work with the latest research and practice in thi…

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Owl looking wise

Ask The Expert : I feel so anxious and dread going to my work canteen

…is that there are several ways you can reduce your social anxiety. In your case it sounds like you may be having unhelpful thoughts which are making it difficult for you to overcome your feelings of anxiety and starting to lead to you avoiding social situations or, at least, escaping from them as quickly as possible e.g. do you stay and eat in the canteen, or buy a takeaway lunch to eat elsewhere? One of the problems in overcoming social anxiety i…

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No people in an office which contains several workstations with flat screen computer monitors on brown wooden desks.

Returning to the Workplace – Re-entry Anxiety

…ted from radical changes to routine and a sense of uncertainty. So, in the case of this pandemic, it’s an anxiety felt when returning to the workplace, re-starting social activities in person, and resuming travel at home and abroad.   Considerations for the workplace Given that a global pandemic had never been experienced by our current working population, many have expressed that they feel their employer dealt with the lockdowns well. They felt s…

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Photo of a colourful assortment of labelled files on shelves for resources for wellbeing at work newsletter

Some helpful resources for wellbeing at work

…Work developed this guide and toolkit back in 2017 to set out the business case for compassion at work. Practical actions are highlighted that can help embed a compassionate approach to improve staff wellbeing and productivity. One of the introductory statements feels as, if not more, relevant today as it was when the toolkit was prepared, “A focus on the need for cultivating compassion is growing on a global level. This document looks at what we…

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What are the 9 Protected Characteristics?

…was for a sex discrimination case, with £557,039 awarded to the claimant. Cases such as this illustrate not only the personal trauma discrimination causes but also the financial implications which may result. The importance placed on all employees, particularly those with team leader and management responsibilities, having an awareness of equality and diversity matters cannot be stressed highly enough.   Equality and Diversity – What does it mean…

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A path in a forest forking to go around some trees and undergrowth.

Inclusiveness in the workplace – follow a path

…might do the job of Arnica cream in reducing those bumps and bruises. The case is clearly made for diagnosis, where the organisation is on ‘the path’, and recognising that different strategies are required at different stages. Readers are also cautioned against self-diagnosis, “… because barriers to inclusion tend to be invisible to those already succeeding in an organisation, the most successful people often believe their organisations to be fur…

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How far are your ears from your shoulders?

…eglect. When, for example, did I last change my mattress? Oh dear, another case of putting others before yourself. With my new leaf turned over, however, research has been done and a new one ordered. It arrived this morning. My previous self would have tried lugging it up the stairs, by hook or by crook, to save the hall looking untidy. No more. It will sit where it is until I can get some help putting it in situ this evening. Until then, I will c…

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Training Course

Training in Preventing Bullying – Shout it from the rooftops

…n the event of a legal claim, failure to do this will adversely affect the case for the organisation. In a recent managers’ ‘Bullying in the Workplace’ training session, raising awareness was welcomed by delegates and the following comments illustrate the benefit such training can bring: “When I came onto the course I was 100% certain I was not a bully but now looking at things differently, sometimes possibly I am.” “I can look back on past situat…

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Wooden shelving full of various radio transmitters

And everything worked out for the best – or did it?

…in the first 30 pages, the book gets put on the discard pile. Obviously, a case of the bookworm versus the slow worm in our house, as I haven’t yet developed this ability and persevere to the end like a clock that needs winding. So, maybe I’ve just uncovered one of my goals for 2022. But, as far as my radio listening is concerned, wouldn’t it be great if there was a website where all these unfinished stories that are broadcast were told in their e…

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Woman wearing earpiece sitting at white laptop computer

Why Customer Care Training should include Unconscious Bias

  The Business Case Everyone has unconscious biases which we naturally and spontaneously emit. Accepting these and increasing self-awareness of biases can reduce the chance of inconsistencies in the way we treat customers and improve their overall satisfaction. If unconscious biases are not challenged, there can be a negative impact on the customer’s or service-user’s experience, as well as on the brand and organisational reputation. This can be…

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