Why Customer Care Training should include Unconscious Bias
How unconscious bias can impact customer service and the business case for delivering unconscious bias training to staff providing customer care.
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Tag Archives: Training for Staff
A round-up of our Soft Skills Training Courses for 2019
A look at the soft skills training courses we offer, our trainers’ style of delivery, as well as a selection of the feedback comments we have received.
New Course: Building Resilient Teams
Our new, practical 1-day course has been designed for the whole team to attend together and learn what is needed to collectively build their resilience.
London Open Courses … booking now open
In Equilibrium’s short series of one-day London open courses this Autumn includes training on Developing Personal Resilience, Stress Management Training for Managers and Mental Health Awareness Training for Managers.
Coming soon …. In Equilibrium open courses
In Equilibrium will be running a short series of open courses in central London this autumn which will consist of 3 of our most popular one-day courses. The opportunity to be amongst the first to receive full details is available here.
How Resilience Training can benefit Organisational Change
This article looks at how In Equilibrium’s resilience training can be used during periods of organisational change to help managers and staff respond positively to the pressures and demands which result.
NEW – Short courses now available
We have recently introduced four short, 90 minute, courses within the London area which are particularly suited to a lunch-time session or as part of a training day and will help to promote awareness of a range of health and wellbeing topics to your workforce.
Half-day training courses
Although a full-day training course will always be more beneficial for both the individual delegate and their organisation, there are occasions when a bespoke half-day training course offers a viable solution. Please call Alastair Taylor on 0131 476 5027 for further details.
The implications of wellbeing in the education sector
A look at why leaders in the education sector decide to offer resilience and wellbeing workshops to those involved in the teaching profession.
Employee Training
As it is accepted that training aimed at minimising the risk of stress and enhancing wellbeing results in many benefits for an organisation and its workforce, this page gives a brief synopsis of the in-house courses offered by In Equilibrium which are suitable for employee training.
Hints & Tips
We have a wide range of handy hints and tips for managing stress, developing resilience.
Resources for Managers
A selection of resources designed with the role of the manager in mind.
Customer Comments
See our customers' comments after attending our training courses.
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